Nope. We do. One at a time, by hand from your measurements and specs. They really ARE custom handcrafted collars.

We’re Brent and Caroline. A husband and wife team who are both graphic designers. We love dogs and we’ve always wanted to start a business together! Fawn & Moose Collar Co is for us, the realization of a dream to have our own business and focus more time on each other and the dogs we love!

Fawn & Moose is proud to be based in Langley City, BC. We’re in an older part of town with dog walks everywhere around us. — Be sure to say “hello” if we meet out there on the trails ok?

Wanna’ write to us? Our mailing address is:

Fawn & Moose Collar Co.
#25 20307 53 Avenue, Langley City, British Columbia, Canada V3A 6S8

It’s so easy to care for your Fawn & Moose Collar.

Wood beads should not be subjected to repeated or prolonged exposure to water as eventually, wood will fade and water speeds up that process.

For acrylic and pearl beads, fresh water is not an issue.

If your dog thinks it’s an otter and loves the ocean as much as ours do, please ensure that you give your entire collar a few drops of mild dish soap, rinse off with clean fresh water and hang to dry.

No stink. No rot. No fading. Your collar has been designed to give you years of service.

A note about topical flea and tick medications: if you use a topical flea and tick treatment that goes on your pet’s ruff at the back of their neck, please allow a few hours before wearing the collar as certain meds will eat at the acrylic of the beads, especially the pearls and metallics and may leave a mark.

A great collar starts with the right fit!

That’s especially true with our custom-made beaded collars. The right fit ensures your pet is never choked, never uncomfortable, and your collar stays on if your dog decides he’d rather go collarless.

We make every collar to fit and with that in mind, it’s important that you take proper measurement seriously.

We recommend you measure TWICE.

Once at the widest part of your dog’s head (typically, this will be under their chin and over their ears) then measure at their neck. Again, measure at the widest part. We strongly suggest you use a cloth measuring tape like a tailor uses and not a metal construction-style tape measure.

Usually, a dog’s head will be wider than its neck, but not always. Please choose the widest of the 2 measurements as your dog’s size. Then get shopping! — After all, you’re here for a collar, aren’t you!?

Nope. Fawn & Moose Collars are deceptively light. They can be worn all day without worry about neck or head stress on your pet.

We do.

Some cats and small dogs prefer the slip-on O-ring style of collar. It’s equally as strong as the martingales but doesn’t offer the pet correction when walking on a leash.

Additionally, we’re working with a partner to create collars with biothane (vegan leather) adapters and should have adjustable collars available soon!

Contact us for available colours and material specifications.

Great question!

We absolutely do custom work. In fact, we love to work with new pack members to design the best collar for their pets. We consider age, breed, activity level and personality when suggesting designs to complement your best friend.

You can design anything you like! — Just get in touch,  and we’ll design a custom collar just for you!

Our site has a ton of team collars already but if you play for a local sports team with dog spectators, we would love to custom design your team’s mascot collars.

You can design anything you like! — Just get in touch,  and we’ll design a custom collar just for you!

If we don’t have the beads in stock, we will do our best to source them and make your corporate team’s pet look great!

You can design anything you like! — Just get in touch,  and we’ll design a custom collar just for you!

Not yet. But we are working on expanding our product offerings to include a line of adjustable design collars. — Please subscribe to our email list to find out about our new stuff FIRST! You’ll also save 10% on your first order!

Yes. We have pack members all over the world.

If you’re outside of North America, please contact us and we can get you an accurate shipping price.

CUSTOM COLLARS:
Our collars are custom-made for each pet and therefore cannot be returned.

PREMADE COLLARS:
If you purchased an ‘off the rack’ (premade) collar at one of our market days or from one of our retail displays, you can return your order for a refund within 30 days of your purchase date. Please note, that you are responsible for return shipping.

OTHER ITEMS:
Fireflies, Flanlz, Tooqs and clothing are returnable within 30 days of purchase.

Items must be clean, unused, unwashed and in their original packaging in order to be returned. For sanitary reasons, we cannot accept returns on our Boojee Bar shampoo bars. Please note, that you are responsible for return shipping.

SALE ITEMS:
Sale-priced items are final sales and cannot be returned.

GIFT CARDS:
Unfortunately, we cannot offer returns on Fawn & Moose Gift Cards.

We warranty against defects in manufacturing… meaning if the cable breaks or frays, we’ll replace it. And if either the martingale or the beads break, we’ll replace it.

Minor scratches, scuffs and scratches are considered normal wear and tear and are not covered under our warranty. Our collars are strong — not invincible.

Please begin by emailing us at woof@fawnandmoose.com with pictures of the defect.

If your claim is initially accepted, you’ll need to return the item to us for inspection. If your return is accepted, we will gladly replace the item for you right away.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

To return your product, you should mail your product to:

Fawn & Moose Collar Co
#25 20307 53 Avenue
Langley, BC, Canada
V3A 6S8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?
Contact us at woof@fawnandmoose.com for questions related to refunds and returns.