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Terms and Conditions

These Terms and Conditions (the “Terms and Conditions”) govern the use of fawnandmoose.com (the “Site”). This Site is owned and operated by Fawn & Moose Collar Co. This site is an e-commerce website.

By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to always abide by them.

Intellectual Property

All content published and made available on our Site is the sole property of Fawn & Moose Collar Co. and the Site’s creators. This includes but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms & Conditions govern the sale of goods available on fawnandmoose.com.

The following items are available on our website.

  • Collars
  • Wristlet Key Chains
  • Clothing
  • Soap (shampoo)
  • Pet Accessories

These Terms and Conditions apply to all the goods displayed on our site at the time you access it. This includes products listed as being out of stock. All information, descriptions, or images we provide are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount paid. You agree that it is your responsibility to monitor your payment method to verify receipt of any refund.

We accept the following payment methods on our Site:

  • Credit Card
  • PayPal
  • Square Pay
  • E-transfer

When you provide us with payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with payment information, you authorize us to charge the amount due via this payment method.

If we believe your payment has violated any law of these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Fawn & Moose Collar Co. website, the goods will be delivered to you via Canada Post. Delivery will take place as soon as reasonably possible, depending on the shipping method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery does not include weekends or statutory holidays.

You are required to pay shipping charges in addition to the price of goods purchased up to and including $125.00. Orders over this amount will be granted free shipping within North America.

If you purchase good from us for delivery to a destination outside of Canada, you may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your customs office for more information before making a purchase if you have any concerns. We are not responsible for payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address. We are not liable for the delivery of goods to the wrong address or person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refund requests may be made within 30 days after receipt of goods.

We accept refund requests for good sold on our site for the following reason:
Items are broken or defective.

Refunds do not apply to the following items:
Gift cards, sale-priced items, custom collars, soap.

Returns

We warranty against defects in manufacturing, meaning if the cable breaks or frays, we’ll replace it. And if the hardware or beads break, we’ll replace it.

Minor scratches, and scuffs are considered normal wear and tear and are not covered under our warranty. Our collars are strong—not invincible.

Please start the process by emailing us woof@fawnandmoose.com with pictures of the defect in the item.

If your claim is initially accepted, you’ll need to return the item to us for inspection. If your return is accepted, we will gladly replace the item for you right away.

Items must be clean, unused, unwashed and in original packaging in order to be returned.

Guarantees

The following guarantees apply to our Site:

We warranty against defects in manufacturing, meaning if the cable breaks or frays, we’ll replace it. And if the hardware or the beads break, we will replace it. This does not cover normal wear and tear as stated above.

Consumer Protection Law

When the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation these Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Fawn & Moose Collar Co. and our directors, officers, agents, employees, subsidiaries and affiliates will not be held liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Fawn & Moose Collar Co. our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of British Columbia.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws these provisions will be deemed void and will be removed from these Terms and Conditions. Al other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Telephone: (778) 987.3762
woof@fawnandmoose.com
#25 – 20307 53rd Avenue, Langley, BC Canada V3A 6S8

You may also contact us through the feedback form available on our Site.

Effective Date: 12th day of July, 2022